FAQs

Orders

How do I track the status of my order?

Once your order is ready for shipping, we will provide you a tracking number and a link through email, which will allow you to track your order.

How do I return the product?

You may return the product within 30 calendar days of your purchase to be eligible for a refund. Ship the product to us with the bill in the same condition as you received it.

Can I exchange a product if I ordered a wrong size?

We only exchange damaged and defective products. You can return that product and make a fresh order for the product you want. For more details on exchange, please visit our Return, Refund and Exchange Policy page.

Shipping and Delivery

Is COD available?

We offer COD facility to customers who have signed in to http://supplyonline.com/. You can conveniently pay through credit/debit/cash at the time of delivery.

When will my order arrive?

We will provide you a tracking number over email once your order is ready to ship. You can track your Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

What if I am unavailable at the time of delivery?

We will contact you before delivering your product. In case you are unavailable, please let us know your time of availability or alternate drop address.

Payment Security

Is my credit card information safe with you?

We take stringent measures to protect your credit card information. While placing your order, you transmit your order and credit card information onto our secure server. We use Secure Sockets Layer Software (SSL) at our secure server to receive encrypted information by your web browser. SSL is the standard technology that keeps the internet connection secure and protects the sensitive data transmitted between the two systems.

What is a credit card ID number (CCID) and why do you need it?

A CCID is a multi-digit numeric code present on your credit card for identification purposes. We ask for this information when you place an order to secure your transaction and credit card information.

Do you charge sales tax on online purchases?

No. We follow a 0% sales tax policy for all the states of U.S except Texas.

What forms of payment do you accept?

We accept Visa, American Express, Mastercard and Discover Cards.